Refund & Return Policy

At Cure & Shine, customer satisfaction is important to us. Due to the personal nature of skincare and cosmetic products, we maintain strict hygiene and safety standards. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

We accept returns only under the following circumstances:

  • Product received is damaged during transit.
  • Product received is defective.
  • Wrong product delivered.
  • Product package is tampered with before delivery.

To be eligible for a return:

  • The request must be raised within 48 hours of delivery.
  • The product must be unused and in its original packaging.
  • Proof of damage or incorrect delivery must be provided through photos or videos.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened skincare products.
  • Used products.
  • Products damaged due to misuse or improper storage.
  • Products purchased during special sales, clearance sales, or promotional campaigns (unless damaged or incorrect).

3. Refund Eligibility

Refunds will be processed only when:

  • A return request is approved.
  • The returned product passes quality inspection.
  • An order is cancelled before dispatch.

Refunds will not be issued for:

  • Change of mind after delivery.
  • Individual skin reactions or allergies. We strongly recommend performing a patch test before use.
  • Incorrect product selection by the customer.

4. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item:

  1. Email us within 48 hours of delivery.
  2. Share:
    • Order Number
    • Product Photos
    • Unboxing Video (recommended)
    • Description of the issue

After verification, we may offer:

  • Replacement of the product, or
  • Full refund, depending on the situation.

5. Order Cancellation

Before Dispatch

Orders may be cancelled before dispatch by contacting customer support.

If payment has already been made, the refund will be initiated to the original payment method.

After Dispatch

Orders cannot be cancelled once shipped.

6. Refund Processing Time

Approved refunds are generally processed within:

  • 5–10 business days for UPI, Debit Card, Credit Card, Net Banking, and Wallet payments.

Actual credit timelines may vary depending on the customer’s bank or payment provider.

7. Replacement Policy

In eligible cases, Cure & Shine may choose to provide a replacement instead of a refund.

Replacement products will be shipped at no additional cost to the customer.

8. Missing Packages

If tracking shows delivery but you have not received the package:

  • Contact us within 48 hours of the delivery update.
  • We will coordinate with the courier partner for investigation.

Claims reported after this period may not be eligible for resolution.

9. Skin Sensitivity Disclaimer

Every skin type is unique, and skincare results may vary.

Cure & Shine is not responsible for:

  • Allergic reactions
  • Skin irritation due to individual sensitivity
  • Improper product usage

Customers are advised to perform a patch test before using any new skincare product.